Thank you for shopping with LookzLike. We value your satisfaction and aim to provide a transparent and fair return and exchange process for both local (Canada) and international customers.
📦 Return Eligibility
We offer returns or exchanges only under the following conditions:
US/Canada Customers:
You may return or exchange products within 7 days of delivery.
Product must be unused, unworn, and in the original packaging with tags intact.
Return shipping costs and any related expenses (e.g., courier charges) are the customer’s responsibility, unless the item is defective.
International Customers:
We only accept returns if the item is defective or damaged upon delivery.
No returns or refunds will be issued for reasons such as size mismatch, change of mind, or dislike of product.
All courier fees, customs duties, and taxes incurred in the return or exchange process are the responsibility of the customer.
🧾 Exchanges
Exchanges are allowed within 7 days of delivery for unworn and undamaged items.
Customers are responsible for all exchange-related costs, including:
Return courier fees
Re-shipping fees
Any duties or customs taxes incurred
🕵️ Product Inspection & Return Approval
To ensure fair practice, all returned items will go through a quality inspection process before a refund or exchange is approved.
We reserve the right to reject a return if:
The product shows signs of intentional damage, tampering, or misuse
The item is worn, washed, altered, or not in its original condition
The return is made after the 15-day return window
Original packaging, tags, or accessories are missing
The returned item does not match the original order or invoice
If a return is rejected:
The product will be shipped back to the customer
The customer will be charged the return shipping cost
🔧 Defective or Damaged Products
If you received a defective or damaged product, please contact us within 48 hours of receiving your order.
Include: Order number, clear photos of the product, and a description of the issue
After inspection:
We will offer either a full refund or replacement product, based on your preference
We will cover all courier costs for verified defective items (local & international)
🚫 Non-Returnable Items
The following items are not eligible for return or refund:
Items marked as Final Sale
Lingerie, swimwear, or undergarments for hygiene reasons
Gift cards or store credit vouchers
Products damaged due to improper care or intentional misuse
🌎 Customs, Duties, and Fees
We are not responsible for customs fees, import duties, or taxes levied in your country.
Any additional fees incurred due to international returns or exchanges must be borne by the customer.
📩 How to Initiate a Return
Please contact us at info@lookzlike.com with your order number, reason for return, and any relevant photos (if applicable). Once approved, we will send you the return instructions.
⚖️ Legal Compliance
Our Return & Refund Policy complies with:
Canadian Consumer Protection laws
Google Merchant Center editorial & professional requirements
Cross-border eCommerce guidelines for returns and duties
